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Frequently Asked Questions
How is your pricing compared to other limousine companies?
We do not post pricing on our website because our prices are dependent on locations, destinations, travel distance, seasons, days of the week, and availability. Generally our pricing is the same or slightly higher than average, since we build in the price of our unsurpassed quality of service.Our primary mission is to provide the customer a better outcome with their hired transportation service than they would get if they searched out limousine services at random.
What is the advantage of using your company for transportation services?
Safety is a high priority for us. We want to deliver a quality product and service to the customer with reliable vehicles, professional chauffeurs, and clear communications. We want customers to feel secure in their choice of transportation with our company, and know that we will do our best to meet their expectations.
Why is there always a 3-hour minimum on certain vehicles?
Many people are under the assumption that limousines are booked in the same way as taxis are. When a limousine goes out on a job, that limousine has already been serviced and cleaned for your event. Detailing a limousine before an event is a very time-consuming, labor intensive, meticulous task. It is generally not in a limousine owner's best interest to book a 2-hour job, when they need to book the car in afternoon and evening blocks of time. A 2-hour job is often not worth the time for preparation of the vehicle, travel costs, and for paying a chauffeur. Booking a two-hour job often prevents that owner from other bookings during the day. For example, if the limousine were booked from 4:30 pm to 6:30 pm, that particular vehicle would most likely be unable to be used for another afternoon or evening event. This is the same reason that most companies charge extra when the job is to be just a drop-off and pickup.
What is the typical gratuity and how is it handled?
Gratuity for the chauffeurs is calculated at 15-20% of the total charge. We choose to add in the gratuity with your charge so that it eliminates errors or miscommunications. It is not unusual for some customers to tip in addition to the standard gratuity, for they are commending their services rendered. For your convenience, the gratuity charge will be stated clearly on your contract.
Do I need to pay for the limousine while we are attending our event?
You must pay for the time even though you are not physically using the vehicle. Although the vehicle is not is use, it cannot be used elsewhere, even if there are 3-4 hours in between. It is not cost-effective for limousine companies to send the vehicle back to the garage, clean and prepare it for another job. Often members of the party will leave personal items in the vehicle, expecting the items will be there when they get back into the vehicle. Many people ask for a drop-off and pick-up, but this is not feasible for limousine companies, as they couldn't afford to stay in business. Limousine companies require huge capital expenditures in keeping up with vehicles, maintenance, liability insurance, chauffeur salaries, and ever increasing fuel charges.
Will we get a written contract for our transportation service?
Yes, we use contracts for all of our services. Once service has been contracted, we can mail, fax or email one to you. Having a contract in place assures you that you will get the exact vehicle you have reserved including color, size, number of hours, locations, times and of course charges.
How much can we expect to pay for our wedding transportation?
Most people spend about 1-4% of their total wedding budget on their transportation. Transportation is often overlooked until the last minute, but is often one of the most critical elements of your wedding.
Will I get a receipt for my payment?
Yes, we accept most major credit cards. When paying by credit card, you will receive an automated receipt at the time of your pick-up or if used for a deposit the receipt can be sent to you prior. We also accept checks that are received at least 2 weeks prior to the rental date, and a written contract showing the amount of your deposit will be sent. Cash payments are also welcome.
Why it is a mistake to shop for your limousine transportation based on the "best price?"
The following are some transportation horror stories we have heard:
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Your limousine doesn't show up. You miss your event.
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Your limousine is late, and you miss your flight, or you are late for your event.
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An old limousine shows up instead of the limousine you thought you were getting.
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You have a nice limo, but it hasn't been cleaned and glasses are dirty.
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Your driver is unknowledgeable and is unkempt.
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The driver is reckless, dodging in and out of traffic, or hasn't checked directions.
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You need to make a change in your itinerary, and cannot reach anyone at the office.
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Your limousine is on time, but the charge is over and above what you expected. Additional, hidden charges have been added without your knowledge.
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